Return & Exchange Policy
Last Updated: August 2026
At Khyber Shop, customer satisfaction is one of our top priorities. We are committed to providing quality products, accurate product information, and a smooth shopping experience. If you receive an incorrect, damaged, defective, or significantly different product, we are here to help.
1. Eligibility for Return or Exchange
You may request a return or exchange if:
- The product you received is damaged or defective.
- You received the wrong product.
- The product is significantly different from the product you ordered.
- The product does not match the description provided on our website.
2. Return Request Time
Customers must contact Khyber Shop within 3 days of receiving the order to request a return or exchange.
Requests submitted after this period may not be accepted.
3. Conditions for Return or Exchange
To be eligible for a return or exchange:
- The product must be unused and in its original condition.
- The original packaging, tags, accessories, manuals, and other included items should be returned where applicable.
- Proof of purchase or valid order details may be required.
- For damaged, defective, or incorrect products, clear photos or videos may be requested for verification.
- The product must not have been damaged, altered, washed, or misused by the customer.
4. Non-Returnable Items
A product may not be eligible for return or exchange if:
- It has been used, washed, altered, or damaged by the customer.
- It is returned without a valid reason.
- It is missing its original packaging, tags, or accessories where applicable.
- The return request is made after the specified return period.
Certain products may also be non-returnable due to their nature, hygiene requirements, or other applicable restrictions.
5. Return & Exchange Approval
All return and exchange requests are subject to inspection and approval by Khyber Shop.
Once we receive the returned product, our team will inspect it and notify you whether the return or exchange has been approved or rejected.
If approved, we will proceed with the applicable refund or exchange process.
6. Refunds
If your refund is approved, it will be processed through an appropriate payment method.
The time required to receive a refund may vary depending on the payment method and relevant financial service provider.
Any applicable delivery, return, or other charges may be deducted from the refund where applicable.
7. Return Shipping
If the return is caused by our mistake, such as:
- receiving the wrong product, or
- receiving a damaged or defective product,
we will handle the return arrangements accordingly.
For other approved returns or exchanges, return shipping charges may apply and may be the customer's responsibility.
8. Exchange
If an exchange is approved, the replacement product will be subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution or applicable refund.
9. How to Request a Return or Exchange
To request a return or exchange, please contact us within 3 days of receiving your order and provide:
- Your name
- Order number/order details
- Reason for the return or exchange
- Clear photos or videos of the product, if applicable
Our team will review your request and guide you through the next steps.
10. Important Notice
Please inspect your order carefully when you receive it. If you notice any damage, defect, or incorrect item, contact us as soon as possible so that we can assist you promptly.
Return and exchange decisions are made according to the conditions outlined in this policy.
11. Contact Us
For any questions or return/exchange requests, please contact Khyber Shop through our official contact channels or WhatsApp.
We are committed to handling every genuine return or exchange request fairly and professionally and to providing our customers with a smooth and satisfactory shopping experience.
Thank you for shopping with Khyber Shop.